Road Rescue
Road Rescue included. 24 hours a day. 365 days a year.
Road Rescue is a separate 24/7 emergency assistance service provided as a Pinnacle benefit. If you have broken down and need help at the roadside or at home, call the Road Rescue emergency assistance number below — not the claims team.
Road Rescue emergency assistance
Call this number if you have broken down and require roadside assistance. Available 24 hours a day, 365 days a year.
Call Road RescuePinnacle Claims Team
0330 057 7101This number is for warranty claims and claims-related assistance only. Monday to Thursday 9am–5pm, Friday 9am–4.30pm. It is not the Road Rescue emergency number.
Claims and assistanceWhat's included?
Activation is key
Road Rescue is included with your Pinnacle warranty, but the agreement only begins once it is activated through the link in your welcome email. Without activation the Road Rescue product is void, so click the link as soon as your welcome email arrives.
Cover can take up to 48 hours to go live from activation. Once live, it runs for the period shown on your agreement schedule. Breakdowns within the first 24 hours of the vehicle being added to the scheme schedule are not covered.
The service is delivered by Auto-Rescue Logistics Limited through a UK-wide agent network. If you have not activated, help can still be arranged but the cost will be payable by you.
Attendance within 50 minutes
We aim to reach you within 50 minutes of being notified, anywhere in the UK, and where reasonably practicable achieve a permanent or temporary breakdown solution in a safe location — including moving the vehicle from where it came to rest.
Mechanical, electrical and user errors
Cover applies where you cannot access or use the vehicle in normal usage — mechanical and electrical failure, lost vehicle keys, a flat battery or a wheel change.
Recovery to a garage of your choice
If the vehicle cannot be sorted at the roadside, it is taken to the recovery agent's premises, to a main dealer for warranty repair, or to a local VAT-registered garage of your choice within 10 miles. Beyond 10 miles is available on scene at £1.25 per mile.
You, your passengers and a message relay
The driver and authorised passengers travel with the vehicle, up to the number of seats provided by the manufacturer. A message relay service lets us notify anyone expecting you of the delay.
Hire vehicle when repairs run on
A hire vehicle is arranged where the solution cannot be completed on the day and you live more than 50 miles from the attending agent, or where the repair is delayed waiting on parts. You contract directly with the hire company and cover fuel and any excess.
Activate before you need it
Use the Road Rescue activation link in your Pinnacle welcome email. Cover can take up to 48 hours to go live, so activate as soon as you receive it. Without activation the Road Rescue product is void.
Significant exclusions and limitations
- Any breakdown within 24 hours of the vehicle first being registered on the scheme schedule.
- Cars more than 12 years old, vans more than 8 years old, and any vehicle above 3.5 tonnes.
- Fuel, glass, tyres, wheels and spare parts, including running out of fuel, mis-fuelling and draining contaminated fuel.
- Vehicles without a current MOT (where applicable), valid motor insurance or valid road fund licence at the time of the breakdown.
- Vehicles not serviced to manufacturer recommendations, unroadworthy by neglect, altered from manufacturer specification or poorly repaired previously.
- Specialist equipment (available from our recovery agents at cost), toll and ferry fees, and consequential losses or damage to personal possessions.
- A second recovery caused by choosing not to have the vehicle taken to a garage first time, and costs incurred through any other breakdown organisation.
- A hire vehicle where the vehicle is repaired under a manufacturer or third-party warranty, at a non-ARL agent, or where the vehicle is a light commercial.
- Vehicles used for hire or reward, racing, pace making, trials or rallying, and breakdowns caused by war, revolution, terrorism or similar events.
Cancellation and complaints
You can cancel within 14 days of receiving the agreement document for a full refund from the selling agent — contact the selling dealer and Pinnacle Warranties Limited in writing. After the 14-day cooling-off period the agreement can be cancelled in writing by recorded delivery, with no refund available.
Service complaints: Auto-Rescue Logistics Limited, Beaufort House, 7–8 Talavera Court, Northampton NN3 6RW, tel 01604 496 800. Product or sale complaints: Pinnacle Warranties Limited, quoting your name and registration.
Read the Road Rescue Basic bookletRoad Rescue is provided by Pinnacle Warranties Limited with the service delivered by Auto-Rescue Logistics Limited, subject to the full terms and conditions in the Road Rescue Basic booklet. Cover starts from the activation date and runs for the period shown on your agreement schedule.